Here are the answers to frequently asked questions about web design, browser types, search engine submission, the development process and more. Click on the question that interests you to read the answer. If your question hasn't been answered here contact us! We'll be happy to clarify any mystery within our knowledge and powers.


  1. Do you assign a project manager to supervise the process?
  2. What are your payment terms?
  3. What is your policy regarding changes/revisions?
  4. Whose copyright is the site once it's complete?
  5. What is your workflow process?
  6. What browsers do you design for?
  7. What size screen resolution do you design web sites for?
  8. Can you make my website rank well on search engines?
  9. Which search engines do you submit to?
10. I want to hire PepFX! What do you require to start?

1. Do you assign a project manager to supervise the process?

Yes. No matter how many designers and programmers are working on your project, your project manager will, in most cases, be your only contact person, as well as the one who makes sure that you get what you want.

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2. What are your payment terms?

We require a 50% deposit to start working. The rest is either paid upon completion, or in milestones, if the project is big.
We accept PayPal payments (which also includes the option to pay by credit card for non-members) and bank wire transfer.

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3. What is your policy regarding changes/revisions?

We are very specific and thorough with gathering the client's wishes, desires, expectations, likes, and dis-likes. Here is more information about changes and revisions depending on the project type:

For website design

We will build an initial mock up for the client to look at and to get the ball rolling. We will keep making changes until the layout is agreed upon and loved by the client. The only time we actually start mentioning the possibilities of charging extra during this phase of construction is when the client tells us to do something a very specific and clear way, we do it, and then they change their mind. The first time that happens, we won't say anything. After that if it keeps happening we will mention to the client what they are doing and how much work/time that is for us and if it continues we will have to start charging additionally for such moments. Basically, as long as we can see that the construction process is moving forward the whole time there isn't any problem or thought of charging extra. It is only when the project keeps taking steps backward that we have to reconsider things.

For Flash design

We will build an animation preview for the client based on the client's expressed ideas, thoughts, wishes, and/or wants. We will keep making changes until the animation is agreed upon and loved by the client. The only time we actually start mentioning the possibilities of charging extra during this phase of construction is when the client tells us to do something a very specific and clear way, we do it, and then they change their mind. Basically, as long as we can see that the construction process is moving forward the whole time, there is no problem or thought of charging extra.

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4. Whose copyright is the site once it's complete?

Once your site is finished, and completely paid for, it is all yours.
Until that point the files and images are property of PepFX Design GmbH, after that point, though, you can do with it whatever you want.

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5. What is your workflow process?

That depends on the project. For example, our process for a website design and development project would be as follows.

1. We have to understand your business, your target audience and your preferences. After receiving your initial contact e-mail, we will ask questions, in order to have a complete understanding of your project's requirements.

2. As soon as we have enough information, we will tell you our price.

3. An online agreement & payment form will be setup on a secure server (see Payment terms)

4. After the payment has been processed, the design process begins. The first step is the creation of a draft/sketch. Typically we create 2-3 drafts, so that the client has a decent variety to choose from.

5. The client then either selects a certain draft as it is, or requests changes. This is done until the client is completely satisfied with the mockup. Upon approval, we will begin with the creation of the first page. Now the client can already see how his/her new site will look. If he/she has any minor change requests, those are made. After the final confirmation of the design, we proceed with the remaining pages. During the whole time, the client has the ability to preview his/her pages as they are being created.

6. When the project has been completed, the client will be notified and asked to review his/her entire web site, and comment on it.

7. Upon satisfaction, the client is asked to submit the final payment.

8. As soon as the payment has been confirmed, the client will either receive all the files, and/or we will upload the entire site to the client's server. We will then test the site one more time to make sure that everything works as expected.

9. The final step is to submit the finished site to search engines (see search engine submission).

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6. What browsers do you design for?

Preferably all of them, but that is up to you!

We can and prefer to create web sites that are compatible with all browser types and versions - if that's what you want. However, that includes certain limitations, as you can imagine. Just compare a 3 year old computer with any computer that is available on market today - You will quickly realize that they are completely incomparable.

It's the same with browser types. They grow smarter and better with time too, so if you want a web site that incorporates the latest scripts and features, then it will be compatible with the latest browsers. Don't worry though.. that has nothing to do with good design, only with scripting.

So, whatever your decision is, you will have a professional web site.

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7. What size screen resolution do you design web sites for?

Most web sites are designed for the smallest screen resolution, which is in the mean time considered to be 800x600 pixels. The most common resolution is currently 1024x768 pixels.

Only if you say that you know that your audience is 'more advanced' in that sense and uses larger screen resolutions, we will create and design accordingly.

Additionally, there is the option to create a website using a liquid layout, meaning it adjusts to the user's screen resolution. Our PepFX.com website was is an example of such a site. It nicely expands on larger resolutions. The limitation of this option is that text formatting, image alignment etc. has to be flexible/expandable, and as a result such websites cannot have elaborate layouts in the main content area.

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8. Can you make my website rank well on search engines?

If you get an entire website built by PepFX, then healthy search engine optimization is automatically included.

To answer the question at hand, we would need to know which search phrase you would like to appear under. If the search phrase is realistic in the sense that there aren't already 10 million results available for it, then the answer is yes.

Click here to see some of our search engine accomplishments.

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9. Which search engines do you submit to?

After we have completed and optimized your web site, we will manually and properly submit it to all the major search engines.

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10. I want to hire PepFX! What do you require to start?

Basically, we need to know what you need.

Please use the form on our contact page to share your requirements and specifications with us. Tell us what you need.
As soon as we have received your information, we will review it and respond to you shortly. Please be as detailed as possible.

We are looking forward to hearing from you!

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